I recently got a new Amazon Echo device, but I am unable to register it. Whenever I try to complete the registration process, it shows an error saying Alexa there was an error registering your device. What should I do? Well! This is a very common problem faced by many Echo users. But, there is no need to worry as you can fix this problem with just simple steps. In this post we are going to share the step by step instructions that will help you to fix “Alexa there was an error registering your device”. So, read the guide and follow the steps to get rid of the issue.
If you are unable to set up your Alexa device correctly, follow the below-mentioned guidelines to fix this trouble:
Deregister the Alexa device
If you have ordered your new Alexa device from the Amazon site, it comes pre-registered to your Amazon account before being dispatched. Although, if you have purchased a pre-owned Alexa device, you need to deregister it from the previous owners account for further use. Ideally, the previous owner would deregister the device and then give it to you, but many times it does not happen because people forget or they just decide to handover without deregistering it. In such a situation, you need to deregister the device and then complete the registration process again. Below we are sharing the simple steps that can help you to deregister the Alexa device if you are the real owner:
Visit the Amazon official website using the web browser.
Go to the settings from the left menu and choose the device you want to deregister.
Hit the ‘Deregister’ button present next to your Alexa device.
Choose it again for confirmation.
This will free your Alexa device to be registered again. In case you have purchased the pre-owned Alexa device, you need to contact Amazon experts and seek their help to Deregister your device manually
You can also deregister the device through the Alexa app by choosing the settings.
Go to Settings>> Device Settings>> Choose your Echo device>. Scroll down and deregister.
Once you have successfully deregistered your Alexa device, you can set it up manually by following the simple guidelines. Sometimes, the Alexa device can also be reported stolen or lost mistakenly which does not allow users to register it. In that situation, you need an Amazon professional help to figure out the possible solution to this problem.
Simplify the network
If the device registration is not the problem, overlapping the Wi-Fi network could be. Sometimes the Alexa device is unable to differentiate between the various Wi-Fi channels on it works present within the same building or property. In order to overcome this situation, you need to turn off all the networks and second channels while registering your Alexa device. Once you are done with the process, you can turn them back on. also, Make sure that you enter the correct username and password for establishing a successful wireless connection.
We hope that with the help of aforementioned guidelines you would be able to troubleshoot 'Alexa there was an error registering your device’ issue on your Alexa device. It is important for you to make sure that you follow all the registration steps very carefully to avoid any mistake in the Alexa registration process. Although, if you are still unable to register your device with Alexa’s account, we recommend you contact the Alexa experts and take the professional advice to figure out the problem and its solution. The professionals can help you in finding the root cause of the issue and share the most reliable solution.
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