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Here are some basic troubleshooting guidelines that you can follow the fix the issue:
If the Echo app is not working, then, first of all, check the device compatibility with the application.
The basic Alexa App setup requirement is - For Android 5.0 Operating system or higher, Fire OS 3.0 or higher, iOS 9.0 or higher. In case, you are using the desktop browser, you can get the Echo App download from the official Amazon website.
Proceed with the following troubleshooting guidelines:
- Shut down your smart-phone device forcefully.
- Restart the device.
- Uninstall the application and download it again to reinstall.
- Clear the cookies, cache, and history from the web browser. Also, remove the web settings you have previously saved on your device.
Stuck With the Same Problem? Here is the Easy Solution:
- First of all, disable the ‘Smart Network Switch’ under the ‘Wifi Settings’ of your device. For doing this, go to the Phone Settings and choose the ‘WiFi Settings’ option. Under the WiFi settings option, uncheck the ‘Smart Network Switch’ option ( if it is turned on).
- Now, if the VPN is installed on your device or the device is currently using the proxy server, you need to disable them all.
- If you have the technical knowledge, you can try to change the custom ROM installed on your device. This troubleshooting solution will help you to fix the setup issue.
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